Delivery & Returns
At Camel Clamp Ltd, we are committed to providing a seamless and hassle-free shopping experience for our valued customers. Our Delivery & Returns policy has been designed to ensure your complete satisfaction with every purchase you make from our website. Please take a moment to review the following information, and if you have any questions, don't hesitate to reach out to our friendly customer support team.
Delivery Information
Fast, Reliable Delivery We understand that getting your orders promptly is important to you. That's why we partner withour trusted delivery services Fedex to ensure your order is delivered to your doorstep in a timely and efficient manner.
Delivery Options
You can choose from a range of delivery options, including standard and express shipping, to suit your needs. Shipping costs and estimated delivery times will be displayed during the checkout process, so you can make the choice that best fits your requirements.
Order Tracking
For your convenience, we provide order tracking information so you can monitor the status of your shipment in real-time. You'll receive an email with tracking details once your order is on its way.
Returns & Refunds
Our Satisfaction Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your items, you can return it within 14 days of purchase for a full refund or exchange. Please make sure the item is in its original condition, with all packaging and accessories included.
Easy Return Process
To initiate a return, simply contact our customer support team. They will guide you through the process and provide you with a return authorization number. Returns are processed promptly, and you'll receive your refund or replacement as soon as possible.
Return Shipping
If you're returning an item due to a defect or an error on our part, we will cover the return shipping costs. If you're returning an item for other reasons, the cost of return shipping will be your responsibility.
1. Returning unwanted items
You may only return an item that is unwanted under the following circumstances:
1.1 An unwanted item may only be returned if the item is in an “as new” condition: it must be returned to us in its original condition, unused, and in its original packaging. The original packaging should not be marked or damaged – if the box is opened to examine the contents, it must be done without marking or damaging the product in any way.
1.2 Unwanted items should be returned within their original box, packaging, and with any accessories.
1.3 We ask you NOT to write directly on any of the packaging, and to notify us in writing (fax, letter, or email) about your intentions to return any unwanted items. Please notify us within 14 days of receipt of the item, and return the item(s) within 30 days of your receipt. We recommend you keep a copy of this.
1.4 The order was not an order for a business or company.
1.5 Items not returned to us in an "as new” condition will not be refunded, and any costs to return these items back to you will need to be paid before we can return them. Please note, if you request an exchange for another item(s) then you agree to pay the standard delivery charge that would automatically apply to those item(s) if purchased directly through our website. Please also note that we cannot be held responsible for any lost returns. We do not accept any liability for the item(s) until they have been received by us. Please ensure any unwanted items are returned by an appropriate courier, insured method, or trackable service.
1.6 All costs associated with the return of the unwanted item(s) are to be paid by you, the customer, and the return must be made to the correct returns address.
1.7 Unwanted goods should be returned to us with adequate protection to ensure that both the items and packaging reach us in a good condition. If any goods are damaged in transit you will need to pursue a claim with your chosen courier or mail delivery service to resolve this. All goods returned to us as unwanted will be examined upon return: any refunds / exchange will only be applied once a final agreement has been made to accept the product(s) back in accordance with our Terms & Conditions.
1.8 Any free or bundled items originally received with the product must also be returned.
PLEASE NOTE - NO REFUND WILL BE MADE UNLESS AN OFFICIAL RETURNS NUMBER IS OBTAINED PRIOR TO RETURNING THE UNWANTED GOODS TO Camel Clamp Ltd.
2. Returning Damaged / Incorrect Items
2.1 If an item is damaged upon receipt, or an item has been despatched incorrectly, we ask that you notify us in writing (fax, letter or email) so that we can resolve the issue. Please notify us within 14 days of receipt of the item, and return the item(s) within 30 days of your receipt. We recommend you keep a copy of this.
2.2 The item (if undamaged) must be returned to us in its original condition, unused, and in its original packaging. The original packaging should not be marked or damaged – if the box is opened to examine the contents, it must be done without marking or damaging the product in any way.
2.3 Damaged / Incorrect items should be returned with their original box, packaging, and any accessories.
2.4 We ask you NOT to write directly on any of the packaging.
2.5 Please note that we cannot be held responsible for any lost returns. We do not accept any liability for the item(s) until they have been received by us. Please ensure that any damaged / incorrect items are returned by an appropriate courier, insured method, or trackable service.
2.6 Damaged / incorrect goods should be returned to us with adequate protection to ensure that both the items and packaging reach us in a good condition. If any goods are damaged (or further damaged) in transit you will need to pursue a claim with your chosen courier or mail delivery service to resolve this.
PLEASE NOTE - NO REFUND WILL BE MADE UNLESS AN OFFICIAL RETURNS NUMBER IS OBTAINED. (PRIOR TO RETURNING THE GOODS TO Camel Clamp Ltd.
Contact Us
Your satisfaction is our top priority. If you have any questions or concerns about our Delivery & Returns policy, please don't hesitate to get in touch with our dedicated customer support team. We're here to assist you and ensure your Camel Clamp Ltd experience is exceptional. We appreciate your trust in Camel Clamp Ltd, and we look forward to serving you with top-quality products and outstanding customer service. Thank you for choosing Camel Clamp Ltd!